Privacy policy
Privacy Policy
Last updated: September 13, 2026
NAYVOURA operates this online store and website, including the information, content, features, tools, products, and services made available through it (collectively, the “Services”).
NAYVOURA uses Shopify to operate and provide the Services.
This Privacy Policy explains how NAYVOURA (“NAYVOURA,” “we,” “us,” or “our”) collects, uses, discloses, stores, and otherwise processes personal information when you visit our website, make a purchase, contact us, create an account where available, subscribe to communications, or otherwise interact with our Services.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will apply.
Please read this Privacy Policy carefully.
Personal Information We Collect or Process
“Personal information” means information that identifies you or can reasonably be associated with or linked to you.
Personal information generally does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.
Depending on how you interact with our Services, we may collect or process the following categories of personal information.
Contact Information
This may include:
- Your name
- Email address
- Telephone number
- Billing address
- Shipping address
Payment and Financial Information
When you make a purchase, payment information may be processed by Shopify and our payment service providers.
This may include:
- Payment-card information
- Payment method
- Payment authorization
- Transaction details
- Payment confirmation
NAYVOURA does not necessarily receive or store your complete payment-card information.
Customer Account Information
If customer accounts are available, we may process information such as:
- Your account identifier
- Login credentials
- Account preferences
- Saved addresses
- Customer settings
Shopping and Transaction Information
We may collect information about:
- Products you view
- Products you place in your cart
- Wishlist activity, where available
- Products you purchase
- Orders
- Returns
- Refunds
- Exchanges
- Cancellations
- Previous transactions
Communications With Us
We may collect information you provide when communicating with NAYVOURA through:
- Contact forms
- Customer-support requests
- Reviews
- Social media
- Other correspondence
Device and Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Network information
- Device identifiers
- Other technical identifiers
Usage Information
We may collect information about how you interact with our website and Services, including:
- Pages visited
- Products viewed
- Links selected
- Shopping activity
- Referring pages or websites
- Navigation activity
- Dates and times of interactions
Sources of Personal Information
We may collect personal information from the following sources.
Directly From You
For example, when you:
- Place an order
- Create an account
- Contact us
- Request customer support
- Subscribe to marketing communications
- Submit a review
- Request a return or refund
- Otherwise provide information to us
Automatically Through Our Services
Information may be collected automatically from your device through technologies such as:
- Cookies
- Pixels
- Tags
- Log files
- Similar technologies
Shopify and Service Providers
We may receive information from Shopify and other businesses that help us operate our Services, including providers involved in:
- Ecommerce hosting
- Payment processing
- Order fulfillment
- Shipping
- Analytics
- Marketing
- Fraud prevention
- Customer support
- Cloud hosting
- Website functionality
Business Partners and Third Parties
Where permitted by applicable law, we may also receive information from advertising, analytics, social-media, or other business partners.
How We Use Personal Information
We may use your personal information for the purposes described below.
Providing Our Services
We may use personal information to:
- Process purchases
- Process payments
- Fulfill orders
- Arrange shipping
- Deliver products
- Send order notifications
- Manage customer accounts
- Process returns or refunds
- Respond to customer-service requests
- Remember customer preferences
- Provide product recommendations
- Operate our website
- Improve our Services
Customer Support
We may use your information to:
- Respond to questions
- Resolve order issues
- Investigate shipping or delivery problems
- Handle complaints
- Provide assistance regarding products or Services
Personalization and Improvement
We may use information about how customers interact with our store to improve:
- Website functionality
- Product selection
- Customer experience
- Recommendations
- Store performance
Marketing and Advertising
Where permitted by applicable law and where required consent has been obtained, we may use personal information for marketing and promotional purposes.
This may include:
- Promotional emails
- Special offers
- New-product announcements
- Advertising
- Product recommendations
- Abandoned-cart or checkout communications where permitted
You may unsubscribe from promotional emails using the unsubscribe option provided in the message.
Unsubscribing from marketing communications will not prevent us from sending necessary non-promotional communications relating to matters such as:
- Your order
- Payment
- Shipping
- Returns
- Customer service
- Security
- Other Services you requested
Security and Fraud Prevention
We may use personal information to:
- Authenticate customer accounts
- Detect fraudulent activity
- Prevent unauthorized transactions
- Investigate suspicious activity
- Protect our website
- Protect customers
- Maintain the security and integrity of our Services
If you create a customer account, you are responsible for maintaining the confidentiality of your login information.
Legal and Regulatory Purposes
We may use or disclose personal information where appropriate to:
- Comply with applicable laws
- Respond to valid legal processes
- Respond to lawful government requests
- Establish or defend legal claims
- Investigate possible violations of our policies
- Enforce our Terms of Service
- Protect our rights
- Protect the rights or safety of customers or others
Cookies and Similar Technologies
NAYVOURA, Shopify, and certain service providers may use cookies, pixels, tags, and similar technologies.
These technologies may be used to:
- Keep the website functioning
- Maintain your shopping cart
- Remember preferences
- Understand how the website is used
- Measure website performance
- Provide analytics
- Prevent fraud
- Personalize your experience
- Support advertising or marketing where permitted
Some cookies are necessary for our website to operate.
Other cookies may be used for analytics, personalization, or advertising depending on our settings, your location, your choices, and applicable law.
Where required by law, customers may be provided with options to consent to or reject non-essential cookies.
You may also be able to manage cookies through your browser settings.
Disabling certain cookies may affect some website functionality.
How We Disclose Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide our Services.
Shopify
NAYVOURA uses Shopify to operate our online store.
Shopify processes personal information to provide ecommerce technology and related services.
Payment Providers
Information may be provided to payment processors as necessary to:
- Process payments
- Authorize transactions
- Prevent fraud
- Issue refunds
Shipping and Fulfillment Providers
We may provide information such as your:
- Name
- Shipping address
- Email address
- Telephone number
- Order information
to shipping carriers or fulfillment providers where necessary to deliver your order.
Service Providers
We may disclose information to service providers involved in:
- Website hosting
- Technology services
- Analytics
- Cloud storage
- Customer support
- Fraud prevention
- Marketing
- Advertising
- Order management
Marketing and Advertising Partners
Where permitted by applicable law, information may be processed or disclosed to advertising, analytics, and marketing providers to help us:
- Understand store performance
- Measure advertising
- Improve marketing
- Provide relevant advertising
These parties may process personal information under their own privacy policies.
When You Request or Authorize Disclosure
We may disclose information when you request, direct, or consent to the disclosure.
For example, this may occur when you:
- Request delivery of a product
- Use a social-media integration
- Connect a third-party service
- Otherwise request that information be provided to another party
Business Transactions
Personal information may be transferred or disclosed in connection with a proposed or completed:
- Merger
- Acquisition
- Business sale
- Reorganization
- Financing
- Insolvency
- Transfer of business assets
Legal Requirements
We may disclose personal information where necessary or appropriate to comply with:
- Applicable laws
- Court orders
- Subpoenas
- Search warrants
- Lawful government requests
- Other valid legal processes
Relationship With Shopify
NAYVOURA's online store is powered by Shopify.
Shopify collects and processes information about your access to and use of our Services in order to provide and improve Shopify's services.
Information submitted through our store may be transmitted to Shopify and other service providers, including providers located outside the country where you reside.
Shopify may also process information relating to your interactions with our store together with information from interactions with other Shopify merchants in connection with certain Shopify features and services.
In some circumstances, Shopify may be independently responsible for its processing of personal information.
For more information, customers may review the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal.
Third-Party Websites and Services
Our Services may contain links to websites, social-media platforms, applications, or online services controlled by third parties.
If you visit a third-party website, its privacy practices and terms apply.
NAYVOURA is not responsible for the:
- Privacy practices
- Security practices
- Content
- Accuracy
- Availability
of websites or services operated by third parties.
We recommend reviewing the privacy policies of third-party services before providing personal information to them.
The presence of a third-party link on our website does not necessarily indicate that NAYVOURA endorses, sponsors, or is affiliated with that party.
Children's Privacy
Our Services are not intended for use by children.
We do not knowingly collect personal information from children under the applicable age of majority in their jurisdiction.
If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact our Privacy Officer so we can review the situation and take appropriate action.
Security of Personal Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of storage, transmission, or electronic security can be guaranteed to be completely secure.
You should therefore avoid sending unnecessary sensitive or confidential information through unsecured channels.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or as required or permitted by applicable law.
Retention periods may depend on factors such as:
- Whether you have a customer account
- Whether an order is active
- Customer-service requirements
- Tax requirements
- Accounting requirements
- Fraud-prevention requirements
- Legal obligations
- Dispute resolution
- Enforcement of agreements
When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise securely handled in accordance with our retention practices.
Your Privacy Rights and Choices
Depending on where you live and applicable law, you may have certain rights in relation to your personal information.
These rights are not necessarily absolute and may be subject to lawful exceptions.
Access
You may request access to personal information that NAYVOURA holds about you.
Correction
You may request correction of inaccurate or incomplete personal information.
Deletion
Where applicable, you may request deletion of certain personal information.
We may be required or permitted to retain some information for purposes such as:
- Legal compliance
- Tax records
- Accounting
- Fraud prevention
- Dispute resolution
Withdrawal of Consent
Where our processing relies on your consent, you may be able to withdraw that consent, subject to reasonable notice and applicable legal or contractual restrictions.
Withdrawal of consent may affect our ability to provide certain Services.
Marketing Preferences
You may unsubscribe from promotional email communications by using the unsubscribe option included in those emails.
You may still receive non-promotional communications concerning matters such as:
- Orders
- Payments
- Shipping
- Returns
- Customer support
- Account security
Privacy Requests
To exercise an applicable privacy right, contact our Privacy Officer using the information below.
We may need to verify your identity before processing a request.
We will respond to valid privacy requests in accordance with applicable law.
Consent
Where required, we seek appropriate consent before collecting, using, or disclosing personal information.
Depending on the circumstances and applicable law, consent may be express or implied.
When obtaining consent, we aim to provide information reasonably necessary for customers to understand:
- What information is being collected
- Why it is being collected
- How it will be used
- Which parties may receive it
- Any meaningful consequences of the collection, use, or disclosure
Marketing Communications
Where required by applicable Canadian law, we obtain appropriate consent before sending commercial electronic communications.
Marketing emails we send will include a method for unsubscribing where required.
If you unsubscribe from promotional communications, we may still communicate with you regarding orders, transactions, customer-service matters, or other Services you have requested.
International Processing and Transfers
Shopify and some of our service providers may process, transfer, or store personal information outside Canada.
This means that personal information may be subject to the laws of jurisdictions outside Canada and may be accessible to courts, law-enforcement agencies, regulatory agencies, or other authorities in accordance with those laws.
Where required, we take reasonable steps designed to ensure appropriate protection of personal information transferred to service providers.
Complaints
If you have concerns about how NAYVOURA collects, uses, discloses, protects, or otherwise processes personal information, please contact our Privacy Officer.
We will review privacy complaints and take appropriate steps to respond.
You may also have the right to make a complaint to an applicable privacy regulator, including the Office of the Privacy Commissioner of Canada, where applicable.
Privacy Officer
NAYVOURA has designated a Privacy Officer who is responsible for privacy inquiries and complaints.
Privacy Officer
NAYVOURA
Email: info@nayvoura.com
You may contact our Privacy Officer regarding:
- Questions about this Privacy Policy
- Access to personal information
- Corrections
- Withdrawal of consent
- Privacy complaints
- Questions about how we use or disclose personal information
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to:
- Our Services
- Our business
- Technology
- Shopify
- Service providers
- Our privacy practices
- Legal or regulatory requirements
When we update this Privacy Policy, we will publish the revised version on our website and update the “Last updated” date.
Where required by applicable law, we may provide additional notice regarding material changes.
Contact Us
For questions regarding this Privacy Policy or NAYVOURA's privacy practices, contact:
NAYVOURA
Privacy Officer
Email: info@nayvoura.com