Shipping policy

Shipping Policy

Thank you for shopping with NAYVOURA.

Shipping Area

NAYVOURA currently ships to addresses within Canada.

Available shipping services and rates are displayed at checkout based on your delivery address and the products in your order.

Order Processing

Orders are normally processed within 1–3 business days.

Business days generally exclude weekends and Canadian statutory holidays.

Processing time is the time required to prepare your order for shipment. It is separate from the carrier's delivery or transit time.

During holidays, promotions, launches, severe weather, or periods of unusually high demand, processing may take longer.

Delivery Estimates

Estimated delivery times may be displayed during checkout.

These estimates begin after your order has been processed and transferred to the shipping carrier.

Delivery estimates are not guaranteed unless a specific guaranteed shipping service explicitly states otherwise.

Carrier delays, severe weather, incorrect addresses, customs or regulatory issues, service disruptions, and other circumstances outside NAYVOURA's reasonable control may affect delivery times.

Tracking

When tracking is available, you will receive tracking information after your order has shipped.

Please allow some time for the carrier's tracking system to update after the shipment is created.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an address error, contact us immediately at info@nayvoura.com.

We will attempt to correct the address before shipment, but changes cannot be guaranteed after fulfillment has begun.

Additional shipping charges resulting from an incorrect address, refused delivery, or returned package may be the customer's responsibility where legally permitted.

Lost Packages

If your tracking information has not updated for an unusually long period, or you believe your package has been lost, please contact us at info@nayvoura.com.

We may ask you to confirm your address or provide other information so we can investigate the shipment with the carrier.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please first check around your property, building mail area, household members, neighbours where appropriate, or your local carrier.

If the package is still missing, contact us promptly and we will review the situation and, where appropriate, assist with a carrier investigation.