Terms of service

Terms of Service

These Terms of Service govern your use of the NAYVOURA website and purchases made through our online store.

Throughout these Terms, the terms "NAYVOURA," "we," "us," and "our" refer to NAYVOURA.

By accessing our website or purchasing from us, you agree to these Terms of Service and the policies referenced in them.

Online Store

You may use our website only for lawful purposes.

You must not use the website, its products, services, information, or functionality for fraudulent, abusive, unlawful, or unauthorized purposes.

Product Information

We make reasonable efforts to display product descriptions, photographs, sizes, colours, packaging, specifications, and other information accurately.

Product packaging, colours, labels, presentation, or manufacturer details may occasionally change without notice.

Digital displays may also show colours differently depending on the customer's device.

Minor packaging or presentation differences that do not materially change the product are not necessarily considered defects.

Fragrance Descriptions

Fragrance notes, scent descriptions, longevity, projection, and similar descriptions can be subjective and may vary according to skin chemistry, environment, application, storage, and personal perception.

Such descriptions are intended to help customers understand a product and are not guarantees that every customer will experience a fragrance in exactly the same way.

Authenticity

NAYVOURA aims to offer authentic products sourced through suppliers, distributors, wholesalers, retailers, or other legitimate commercial channels.

Unless explicitly stated otherwise, NAYVOURA is an independent retailer and is not necessarily affiliated with, endorsed by, sponsored by, or an authorized representative of every brand whose products may appear on the website.

Brand names, trademarks, and product names belong to their respective owners.

Pricing

Prices are displayed in the currency indicated on the website.

Applicable taxes, shipping charges, discounts, and other charges will be shown during checkout where applicable.

We may change prices at any time before an order is placed.

Pricing or Product Errors

We attempt to keep product and pricing information accurate.

If we discover a significant pricing error, incorrect product description, technical error, or inventory problem after an order has been submitted, we may contact you before fulfilling the order.

Where appropriate and permitted by law, we may cancel the affected order and provide a refund.

Orders

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right, where reasonably necessary and legally permitted, to refuse or cancel orders involving suspected fraud, payment problems, significant pricing errors, unavailable inventory, shipping restrictions, or other legitimate operational or legal concerns.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

Payments

You agree to provide accurate and complete billing and payment information.

Payment processing may be performed by Shopify and third-party payment providers.

We do not necessarily receive or store complete payment-card information.

Order Changes and Cancellations

We begin processing orders quickly.

If you wish to change or cancel an order, contact info@nayvoura.com as soon as possible.

We cannot guarantee changes or cancellation after fulfillment has started or an order has shipped.

Shipping

Shipping is governed by our Shipping Policy, which forms part of these Terms.

Returns and Refunds

Returns, refunds, damaged products, and related matters are governed by our Return & Refund Policy, which forms part of these Terms.

Promotions and Discount Codes

Promotional offers may be subject to additional terms.

Unless otherwise stated, discount codes cannot be combined with other promotions and have no cash value.

We may correct or cancel a promotion affected by an obvious technical or pricing error where permitted by applicable law.

Intellectual Property

Unless otherwise indicated, the NAYVOURA name, branding, website design, original photographs, graphics, written content, and other original website materials are owned by or licensed to NAYVOURA.

You may not reproduce, distribute, sell, exploit, or commercially use our original content without permission, except where allowed by law.

Third-party trademarks and brand materials remain the property of their respective owners.

Reviews and User Content

If you submit reviews, photographs, comments, or other content to NAYVOURA, you confirm that you have the right to provide that content.

We may moderate or remove content that is unlawful, fraudulent, abusive, misleading, offensive, infringing, or unrelated to the product or service.

Third-Party Services

Our store may use or link to services provided by third parties, including Shopify, payment processors, shipping carriers, social-media platforms, analytics providers, and marketing providers.

Your use of third-party services may also be subject to their own terms and privacy policies.

Website Availability

We aim to keep the website available and accurate, but we do not guarantee uninterrupted or error-free access.

Maintenance, updates, technical problems, third-party outages, or circumstances outside our reasonable control may occasionally affect the site.

Limitation of Liability

To the maximum extent permitted by applicable law, NAYVOURA will not be liable for indirect, incidental, or consequential losses arising solely from use of the website.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

Privacy

Personal information is handled in accordance with our Privacy Policy.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, services, or legal obligations.

The version published on our website will be the current version.

Governing Law

These Terms are governed by the applicable laws of Canada and the Province of Ontario, without limiting any mandatory consumer protections that may apply to a customer.