Return & Refund Policy

At NAYVOURA, we want you to be satisfied with your purchase. Please review the following policy before requesting a return.

Returns

You may request a return within 14 days of delivery.

To be eligible for a return, the item must be unused, unopened, unaltered, and in the same condition in which you received it. The product must also be returned in its original packaging with any seals, labels, accessories, and included items intact.

To request a return, please contact us at info@nayvoura.com and include your order number and the item you would like to return.

Please do not send a product back before receiving return instructions from us.

Fragrances and Personal-Use Products

For hygiene, safety, and product-integrity reasons, fragrances, cosmetics, oils, and other personal-use products that have been opened, sprayed, used, tested, or had their original seal removed cannot normally be returned for change-of-mind reasons.

This restriction does not affect your rights if the product arrives damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable consumer protection law.

Damaged, Defective or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order is damaged, defective, incomplete, or you received the wrong product, contact us at info@nayvoura.com as soon as reasonably possible.

Please include your order number and, when applicable, clear photographs showing the product, packaging, shipping box, and damage.

We will review the issue and, where appropriate, arrange a replacement, refund, or another suitable resolution.

Order Cancellations

We begin processing orders quickly.

If you need to cancel or change an order, contact us at info@nayvoura.com as soon as possible.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once fulfillment has started or the order has been shipped.

Exchanges

We do not currently offer direct exchanges.

If your return is approved, you may return the eligible product according to this policy and place a new order for the item you would prefer.

Return Shipping

For ordinary change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed by NAYVOURA.

If the return is caused by an error on our part, such as an incorrect, damaged, or defective item, we will provide appropriate return instructions and may cover reasonable return shipping costs.

We recommend using a tracked shipping service when returning an item. NAYVOURA is not responsible for return packages lost in transit before they are received by us.

Original Shipping Charges

Original shipping charges are generally non-refundable for voluntary or change-of-mind returns, except where required by law or where the return results from an error by NAYVOURA.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

We aim to inspect returned items and process approved refunds within 5 business days after receiving the returned product.

Your bank, credit-card provider, or payment provider may require additional time for the refund to appear in your account.

Final Sale Items

Items clearly identified as Final Sale at the time of purchase are not eligible for change-of-mind returns.

Final-sale status does not limit rights that may apply to defective, damaged, misrepresented, or incorrect products under applicable law.

Consumer Rights

Nothing in this policy limits any rights or remedies available to you under applicable Canadian or provincial consumer protection law.

Contact

Questions about returns or refunds can be sent to:

NAYVOURA
info@nayvoura.com